Privacy Policy

Privacy Policy

Introduction

Welcome to http://vehicle-restoration-services.collision-talk.com (hereinafter referred to as “Vehicle Restoration Services” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information you provide to us when using our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at http://vehicle-restoration-services.collision-talk.com
  2. Mobile and desktop applications developed by us
  3. Online services and tools offered through our platform
  4. Products sold or distributed by Vehicle Restoration Services

Please note that this policy does not extend to third-party platforms, websites, applications, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

  1. Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your data to provide a seamless experience.
  2. Visiting Our Websites: Every time you browse our websites linked to this policy, our servers log certain information about your device and browsing behavior.
  3. Communication: We may reach out to you via email, calls, or text messages (SMS) for various purposes, including newsletters, marketing campaigns, account updates, or customer support.

Personal Data Collection

We collect multiple types of personal data to enhance your experience, improve our services, and comply with legal requirements. This includes:

  1. Account Information: Your user name, email address, password (hashed and salted), and profile details.
  2. Payment Details: Credit/debit card numbers, expiration dates, and billing addresses are securely processed through trusted third-party payment gateways.
  3. Financial Data: We may collect banking information for direct debits or credit transactions, but this is stored encrypted and in compliance with PCI DSS standards.
  4. Purchase Information: Details about the products you purchase from us, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data to provide personalized experiences on mobile applications.
  6. Location Data: If you opt-in for location services, we may collect your GPS coordinates to offer location-based services or personalize content.
  7. Feedback and Reviews: Your comments, suggestions, ratings, and reviews help us improve our services.
  8. Social Media Information: We may access data from social media platforms (e.g., Facebook, Instagram) when you choose to log in through these accounts.
  9. Product Data: Details about the products you browse or purchase, including preferences, customization options, and product interactions.

We collect this information through various methods, such as direct user input, automated tracking technologies (like cookies), and third-party data providers.

Cookies and Similar Technologies

We use cookies to enhance your experience on our website and gather analytics. Cookies are small text files stored on your browser that serve different purposes:

  1. Strictly Necessary: These ensure the basic functions of our website, such as secure login, session management, and page rendering.
  2. Preference Cookies: They remember your settings and preferences to provide a personalized experience.
  3. Analytics Cookies: Used by analytics providers to track site usage, gather user behavior data, and compile aggregated reports for us.

You have the option to manage non-essential cookies through our Cookie Manager, allowing you to control which types of cookies are set on your device.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purpose it was collected or as required by law. Our retention periods vary depending on the type of data and the context in which it was collected:

  1. Account Information: Retained while your account is active and for a reasonable period after account termination.
  2. Payment Details: Stored securely for as long as necessary to complete transactions or fulfill contractual obligations.
  3. Purchase History: Retained for billing, audit, and tax purposes, typically up to 7 years.
  4. Location Data:Deleted once it is no longer required for the purpose it was collected.
  5. Other Personal Data: Retained based on legal obligations or internal record-keeping policies.

Once the retention period expires or when you request data deletion, we will anonymize or delete your personal data from our systems and trusted third-party partners.

Security Measures

We take significant measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Data Encryption: We employ industry-standard encryption protocols to secure data in transit and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems have robust access controls, ensuring that only authorized personnel can access sensitive data.
  4. Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.

Children’s Privacy

Vehicle Restoration Services does not knowingly collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe that we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  1. Access: The right to access and request a copy of the personal data we hold about you.
  2. Rectification: The right to request corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain exceptions.
  4. Restriction: The right to limit the processing of your data under specific circumstances.
  5. Data Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  6. Objection: The right to object to the processing of your data for certain purposes, such as direct marketing or profiling.
  7. Non-Discrimination: The right to be free from discriminatory treatment based on your exercise of data protection rights.

To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to your request promptly and in line with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Mail: Vehicle Restoration Services, Privacy Team, [Street Address], [City, State, Zip Code]

We are dedicated to addressing any concerns you may have about our data practices and ensuring a transparent and secure experience for all users.